Returns and Refunds Policy

Outfino Store sells in-stock handmade home and kitchen products. Please contact us before sending any item back so we can provide return instructions.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us within 3 days of delivery. Email [email protected] with your order number, a description of the issue, and clear photos of the item and packaging when possible. We will review the issue and provide an appropriate replacement, refund, or return instructions. This request window does not limit any rights required by law.

Returns for a Change of Mind

You may request a return within 30 days after delivery if you change your mind. The item must be unused and in its original condition. Contact [email protected] with your order number before returning it. We will provide the return address and instructions. Please do not send an item to our contact address without receiving return instructions.

Return Shipping Costs

For a change-of-mind return, the customer pays the return shipping cost. If the return is due to our error or a damaged, defective, or incorrect item, we will cover the reasonable return shipping cost or provide a return label when a return is required. Original shipping charges are not refunded for change-of-mind returns. They will be refunded when required by law or when the issue was caused by our error.

Refund Timing

After we receive and inspect an eligible return, we will process the approved refund within 5 business days to the original payment method whenever possible. Your bank or payment provider may take additional time to show the refund in your account. We will notify you when the refund has been processed.

Contact

Email: [email protected]
Phone: +1 812-287-4138
Address: 2100 Navaro Rd, Wilmington, DE 19803, United States